How can i register in Exolo?
You can easily register via website or mobile app.
How can i do KYC?
Login to your account and click on info in the upper right corner of the page. click on personal verification. you will see the level and all the conditions of your account there. click on start now to proceed with the KYC steps. for more information you can click here.
How can i deposit to Exolo?
How can i withdraw from Exolo?
To withdraw Fiat click here, Then click on Sell and continue the procedure.
To withdraw crypto, click here, Then choose the coin you want to withdraw, select the correct network and type the destination wallet.
How can I contact Exolo support?
All you may have to is clicking on support logo located on down side right corner of the page. You can write your question, we will answer you in live chat or via email. Also you can contact email@example.com and we will answer you through email.
How can I download the app?
How to invite friends and get reward?
Login to your account and click on invite to Rewards, then click on Referral Program.
You can see your own referral code and referral link to share with your friends. they will complete the registration and requirements then the invitee can get profits from the invited transactions. If user registers with a referral code it wouldn't affect on his/her transaction fees.
How to become an affiliate?
Login to your account and click on invite to Rewards, then click on Affiliate program. you can see a form that you have to complete and send, after that affiliate department will check and review your application and if it matches our expectations, we will contact you for further negotiations.
How can i trade on futures?
Click on Trade in the upper menu then click on Futures.
Do you have a Demo trading panel?
Yes, you can click on Mock trading option here.
How many coins are listed on Exolo?
Do you have a help center that i can check all tutorials there?
Yes! you can visit here, to view all articles and tutorials about Exolo.
How can i transfer between Spot and Futures wallet?
How can i find my UID?
EXOLO has launched a UID function to strengthen the protection of your privacy and security when using the exchange. The EXOLO UID consists of at least eight digits. To find the UID of your EXOLO account, you can simply log in to your EXOLO account and then go to your profile icon in the top bar to check it. Read more here.
Where i can see Fees in Exolo?
How can i bind 2FA Google authenticator to my account?
To protect your account and assets, we highly recommend that you configure your security settings before you make a trade. you may not be able to configure all of them at once, but Google Verification is particularly important. As long as you register in EXOLO and log in to your account you will face the warning pop-up which is suggesting you to activate the 2FA. Or you can find the security settings. Log in to your EXOLO Account and Navigate to your profile page Here. Click Connect button next to Google Authenticator.
How can i verify my Phone number?
If you registered in Exolo using your email address, to Verify Your Phone Number , you can simply log in to your EXOLO account and then go to your Account page in the top bar to check it. Find phone number section in security setting in account list and click on connect
I can not Receive Email Code/SMS Message, Why?
1) Please make sure you are checking the same email address that was used to register a EXOLO account.
2) The delay of the verification email is often caused by network issues, so please refresh your mailbox or click the send code button again before waiting for one or two more minutes.
3) Please note: If your registered an account with your corporate email address, there will be a series of security interceptions that may block emails. Personal email is recommended
4) Your mailbox storage is full. Due to the upper limit of mailbox storage, you need to clear some emails, otherwise the emails will not be sent out
5) Sometimes, the email may have landed in your spam box, so be sure to check there.
Please note that each email code is valid for 90 seconds .
If you have clicked the resend button multiple times, please input the code from the most-recent email.
Cannot Receive SMS Message
The most common cause of this is the congestion of the SMS gateway. It is recommended for you to contact our online support or click on the send code button again to get the code later.
If you have some security apps on your mobile phone, they may block SMS messages from EXOLO by mistake. In such a case, open the app and turn off the related features temporarily, then click on the Send Code button again to get a new code.
There are other reasons that may lead to your phone not receiving the SMS message, these include an insufficient balance on the phone, the phone's storage being full, or you having requested the SMS code too frequently.
19) How can i find Exolo on social media?
You can follow the latest news and information from our reliable sources on social networks and keep in touch with us.
Can i earn rewards in Exolo?
Yes, You can visit our reward hub daily here. You can complete written tasks and earn bonus or rewards!