EXOLO Withdrawal Restrictions

Frauds and scams are quite common in the crypto space.

When your account is at risk, withdrawals may be temporarily suspended to prevent your funds from being stolen.

This article outlines some of the everyday situations when the function will be suspended and suggestions for dealing with them.

1. Temporary Suspension

   To enhance the security of your account and assets, withdrawals will be temporarily suspended for 24 hours when the following situations occur:

   1- Phone binding

   2- Change in Google 2FA

   3- Change in trading password

   4- Change in the phone number

   5- Withdrawal freezing

   6- Change in email

   7- Login password reset by clicking" Forget password?" on the logging page.

   8- Verify your phone number

   If these situations occur, please be patient. You can check the remaining time until unlocked on the withdrawal page. The restriction will be automatically lifted in 24 hours.

2. User Forbidden

   If you see the notice on the withdrawal page, withdrawals have been suspended on your account for some reason. Please  contact us through the chat 24/7 in support. they can help you check the cause and provide a solution.

   If you are still unable to make a withdrawal after the resumption of the withdrawal service, ensure that the funds are in your EXOLO Main Account and you do not have any open orders in the spot or futures.